The respondents informed us that through the use of HelpDesk requests are processed faster, never get lost and are available for the whole support team. Additionally their customers’ satisfaction has improved significantly.
Thanks to the helpful suggestions we will start the year 2010 with new ideas on how to improve our after-sales and upgrade activities. The ideas for new functions that some of you sent us have now been added to the programming team’s list of potential features for future versions.
Your input is very important to us for the continuous development of our software and services.
Please keep on sharing your ideas with us!
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