The Belgian Government is using HelpDesk in versatile ways

Belgian Government

The ticket handling software Artologik HelpDesk is implemented for different purposes in several services at the Belgian Government.

On one hand the Human Resources Department has applied HelpDesk to solve Human Resources questions asked by the entire staff. On the other hand the Logistics Department handles all internal logistic requests through the support software.

Thanks to Artologik HelpDesk, now all demands are solved right away, so the work of the involved staff is more efficient and their time is saved. Furthermore they evaluate the handling of the tickets by generating very precise or wide reports.



Read more about HelpDesk and the complementary modules