Our ticket handling system is web based like all other Artologik programs, which means that everything relating to a ticket - customer communication, actions and ticket information - is all assembled in one place. There are even FAQs and a knowledge database which collect together the whole support organisation's knowledge and experience of support problems. In this way the program becomes more effective the more you use it.
New in version 3.4 are amongst other things a wholly new e-mail handling system, the possibility to create personalised ticket lists, more developed report possibilities and the possibility to connect specific FAQ lists to specific organisations.
You can read more about the new version here.
Those of you who don't already use HelpDesk today can test the program here.