HelpDesk: Simplify the work with automatic ticket registration from incoming e-mails

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By defining e-mail rules which automatically create tickets from incoming e-mails you can simplify the work and get more time for what is really important – the customer!

The e-mail rules define which object the ticket shall be connected to, based upon key-word recognition. This means that every time a word within an e-mail is recognized (eg: subject, message) a ticket will be created for the object that you have predefined for that word. The ticket will be registered for the user connected to the e-mail address of the incoming e-mail. You can create an un-limited number of e-mail rules.

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