In order to obtain meaningful results, high response rates on surveys are very significant. The German logistics provider STUTE Logistics (AG & Co.) KG uses Survey&Report to perform customer satisfaction surveys – both internally and externally. With the assistance of our survey software the company has been able to achieve great response rates.
“With our customer satisfaction survey we addressed about 1,000 of our main clients. We reached a response rate of around 50 %”, says Lieven Böck, assistant to the management of STUTE Logistics (AG & Co.) KG.
A great result! But what are the reasons? User friendliness is a significant element of all processes within Survey&Report – when creating, responding and evaluating surveys. Mr. Böck praises: “The software’s structure is based on the workflow of a survey and built up logically, allowing us to perform surveys in a very effective manner.” He also highlights the program’s user-friendly interface for respondents which contributes to achieving results like this.
Functions like the creation and sending of different e-mail types allow a direct communication with respondents and enable successful surveys with high response rates. Another strength of the Survey&Report software is its intuitive handling, both for survey constructors and respondents. The users at STUTE Logistics are very satisfied with the application, especially with its functionality, reliability and high degree of flexibility.