There are six plug-ins which aims to fulfil the various needs of our customers: from SLA and ticket classification to time logging, encryption and product directory.
We have developed this plug-in for those of you who require a more advanced ticket handling. It makes it possible for you to delegate tickets in several levels from, for example, first to second and third line support. Apart from that it allows you to create standard tickets, handle SLA, classify tickets as well as create sub-tickets and quick cases, to mention a few of its many functions.
Learn more about HD-Advanced >>
If you handle support issues connected to locations it might be good to receive exact information of the place in question directly upon ticket registration, as for example when it comes to permits of various kinds. With HD-Map you can mark a location or distance on a map (Google Maps), as well as time and date requirements for the ticket.
Learn more about HD-Map >>
HD-SSL makes it possible for you to demand that those connecting to HelpDesk do so via an https connection.
Learn more about HD-SSL >>
By combining your support system with a product directory you can track which products each individual customer have. In this way your support work is simplified and the follow-up made even better and more accurate.
Learn more about HD-Track >>
This is the plug-in which allows you to time your ticket handling and debit the customer to the minute. You handle the time registration while working with the tickets, which makes it easy and smooth.
Learn more about HD-TIME >>
By creating a user environment with single sign on, the user administration is facilitated since all information is collected automatically from a registry.
Learn more about HD-LDAP >>